Business Administration Apprentice商务行政学徒

Business Administration Apprentice商务行政学徒

LDM Properties (UK) Limited is a residential lettings and property management company providing a full range of services to landlords and tenants across London, specialising in high-end rental properties. The Business Administration Apprentice will support the lettings and property management team across a broad range of administrative, compliance and operational tasks. Comprehensive training will be provided, with hands-on guidance in property management processes, CRM and software systems, and regulatory compliance. Continuous mentoring and professional development will ensure you build confidence and competence in all areas of responsibility.LDM Properties (UK) Limited 是一家住宅租赁与物业管理公司，为伦敦地区的房东与租客提供全方位服务，专注高端租赁房源。商务行政学徒将协助租赁与物业管理团队，承担涵盖行政、合规与运营的多项工作。我们将提供全面培训，在物业管理流程、CRM 与软件系统、监管合规等方面给予实操指导；并通过持续的辅导与职业发展支持，帮助你在各项职责上建立信心与能力。

Key Responsibilities主要职责

General Administration日常行政

• Manage incoming emails, phone calls and messages professionally专业地处理来函、来电与各类消息
• Maintain accurate records and documentation within the CRM or property management system (e.g. Monday.com, Fixflo)在 CRM 或物业管理系统（如 Monday.com、Fixflo）中维护准确的记录与文档
• Prepare, file and communicate correspondence, specifically around incoming utility bills for customers准备、归档并传递往来函件，尤其是客户的公用事业账单
• Maintain a well-organised electronic filing system and ensure GDPR compliance维护有序的电子档案系统，确保符合 GDPR 要求

Tenancy Progression租赁流程推进

• Assist with coordinating right-to-rent checks for tenants and occupiers协助协调租客及居住人的租房资格（Right to Rent）审查
• Ensure all pre-tenancy documents (EPC, gas safety, EICR and How to Rent guide) are provided and signed before the move-in date确保入住前所有租前文件（EPC、燃气安全证书、EICR 及 How to Rent 指南）均已提供并签署
• Arrange key handovers, check-ins and check-outs with tenants or inventory clerks与租客或验房机构安排钥匙交接、入住与退租查验
• Liaise with utility providers, ground rent providers, service charge companies and the council to open and close accounts at the start and end of tenancy在租期开始与结束时对接公用事业公司、地租方、物业费公司及市政，办理账户开立与注销
• Produce tenancy welcome packs and ensure move-in checklists are completed制作租客欢迎资料包，并确保入住清单填写完整

Maintenance Coordination维修协调

• Log maintenance issues and assign to approved contractors登记维修问题并派发给已认证的承包商
• Obtain quotations, issue work orders and track job completion获取报价、开具工单并跟踪完工情况
• Follow up on outstanding work and ensure invoices are received and processed跟进未完成的维修，确保发票收讫并入账处理

Landlord & Tenant Liaison房东与租客沟通

• Address tenant queries and maintenance requests in a timely and courteous manner及时、礼貌地回应租客的咨询与维修请求
• Manage end-of-tenancy correspondence, deposit returns and deduction negotiations处理退租往来函件、押金退还与扣款协商

Property Marketing & Viewings房源推广与看房

• Manage viewing schedules and liaise with negotiators to confirm access arrangements管理看房排期，并与租赁顾问确认看房安排

Compliance & Reporting合规与报告

• Ensure compliance with the Tenant Fees Act, Right to Rent and other relevant legislation确保符合《租客费用法》、Right to Rent 及其他相关法规
• Maintain records of gas safety, EICR, EPC and other mandatory certifications维护燃气安全、EICR、EPC 及其他强制性证书的记录
• Prepare reports for management on tenancy status, renewals and arrears为管理层编制租约状态、续租与欠租报告
• Support audit and regulatory checks as required按需支持审计与监管检查

Financial Administration财务行政

• Assist in rent collection and monitor arrears协助租金收取并监控欠租情况

Team Support团队支持

• Support the lettings managers with daily operational needs支持租赁经理的日常运营需求
• Provide cover for colleagues during holidays or absences在同事休假或缺勤期间提供替班支持
• Contribute to improving internal systems and workflows参与改进内部系统与工作流程
• Assist with onboarding new staff members where required按需协助新员工入职

Apprenticeship Terms学徒岗位条件

• Employed as an Apprentice Business Administrator under an Apprenticeship Agreement以「商务行政学徒」身份受雇，签订学徒协议（Apprenticeship Agreement）
• Paid at no less than the applicable National Minimum Wage / National Living Wage for your age and apprenticeship status薪酬不低于按年龄与学徒身份适用的法定最低工资（NMW / NLW）
• Salary paid monthly in arrears by bank transfer, with periodic pay reviews薪酬按月发放（银行转账），并定期评估调整
• Normal working hours Monday to Friday, 9:00am to 5:30pm; approved off-the-job training during working hours is paid working time正常工作时间：周一至周五 9:00–17:30；工作时间内经批准的脱产培训计为带薪工时
• 28 days' paid holiday per holiday year, inclusive of public and bank holidays每年度 28 天带薪年假（含法定与银行假日）
• Delivered in partnership with a college training provider, with regular reviews and assessments与院校培训机构合作交付，安排定期评估与考核
• The first 6 months is a probationary period入职前 6 个月为试用期
• The apprenticeship ends on completion of the programme; continued employment is at the Employer's discretion under a new contract学徒期于课程完成时结束；是否继续聘用由公司决定，并另签新合同
• Attendance at other locations for training or client work may be required因培训或客户工作需要，可能需要前往其他地点

Person Specification任职要求

• English and Maths GCSEs Grade 4/C or above, or equivalent英语与数学 GCSE 达到 4/C 或以上，或同等学历
• Excellent customer service skills优秀的客户服务能力
• Efficient and organised高效、有条理
• A true team player真正的团队协作者
• Positive and professional attitude积极、专业的工作态度
• A "can-do" attitude with a problem-solving approach积极主动、善于解决问题
• Agile approach to getting things done灵活高效地推进工作
• Clear, concise, consistent and timely表达清晰、简洁、前后一致且及时
• Excellent interpersonal skills优秀的人际交往能力
• Intermediate MS Office skills熟练使用 Microsoft Office（中级）
• Excellent written and verbal communication skills优秀的书面与口头沟通能力
• Able to prioritise critical team tasks over individual success where necessary必要时能以团队关键任务优先于个人业绩

Desirable加分项

• Basic understanding of property management, lettings or customer service对物业管理、租赁或客户服务有基本了解
• Familiarity with property management software (e.g. Monday.com, Fixflo) or Microsoft Office applications熟悉物业管理软件（如 Monday.com、Fixflo）或 Microsoft Office
• Awareness of housing legislation, Right to Rent checks and compliance requirements了解住房法规、Right to Rent 审查与合规要求
• Knowledge of the London property market了解伦敦房产市场

To apply, please send your CV and a short covering note to申请请将简历及简短求职说明发送至 hr@ldmproperties.co.uk — please state the role you are applying for.并注明你申请的职位。